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Knowledge base
General
FAQ
49
I Need to Import Orders on a More Frequent Basis, What is the Most Cost-Effective Option?
How fast do orders import?
Will fulfilled orders get email notifications?
Is it possible to import orders to Shopify so they will appear as new orders or partially filled orders?
Can I import new (live) orders using Orderimp?
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Getting Started
13
Orderimp Video Walkthrough - Watch This First
How to import orders
How to delete orders
Available order fields & definitions
Presets and field mapping
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Refunds
Requesting a Refund
1
How do I request a refund?
Policies and Terms of Service
Privacy Policy
1
Orderimp Privacy Policy
GDPR and Data Collection
1
Data policies
Terms of Service
1
Orderimp Terms of Service
Troubleshooting
Error Messages
9
Billing address/country not supported
Country field cannot be blank
I am getting some errors, nothing was imported, but it does not tell me what the errors are.
I got "Customer Email Invalid" when importing. What happened?
Fulfillment status invalid
View all 9
General
10
The app appears to have paused. Is this normal?
All imported orders are automatically marked as paid, how can I mark it as unpaid?
I imported a refunded order but the refund doesn't show up on my reports. How can I fix this?
When exporting orders from Americommerce, it appears that all my orders have been lumped into one cell. How can I fix this?
Total order number didn't change after importing historical orders?
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