FAQ

I Need to Import Orders on a More Frequent Basis, What is the Most Cost-Effective Option?
The Anytime Credits package will be the best option for merchants who need to import on a more frequent basis, as these credits do not expire. Check out th...
Sun, 21 Apr, 2019 at 5:02 PM
How fast do orders import?
We guarantee to match the fastest import times on Shopify. Shopify limits every app on the app store to about 2 orders per second. This translates to about ...
Sun, 21 Apr, 2019 at 5:07 PM
Will fulfilled orders get email notifications?
The customers do not get notification emails for any orders that we import. Merchants will get notification emails for each imported order if not temporarily...
Sun, 21 Apr, 2019 at 5:09 PM
Is it possible to import orders to Shopify so they will appear as new orders or partially filled orders?
Yes! Orderimp supports importing orders as 'filled', 'partially filled', and 'new'. When importing new orders, you will see options ...
Sun, 21 Apr, 2019 at 5:13 PM
Can I import new (live) orders using Orderimp?
Yes! Orderimp allows you to designate any number of orders as new live orders, this option is designed for orders that need to are new and still need fulfil...
Sun, 21 Apr, 2019 at 5:17 PM
How do I mark an order as 'unfulfilled'?
To mark an order as “unfulfilled”, manually type in the value “null” in the order preset for fulfillment status.
Sun, 21 Apr, 2019 at 5:19 PM
Can Orderimp be used to import orders from Spree Commerce?
Absolutely! Orderimp can be used to import historical and new orders from any platform.
Sun, 21 Apr, 2019 at 5:25 PM
Is there a maximum file size?
No. We have had high-volume merchants and celebrities upload and process millions of rows without issue.
Sun, 21 Apr, 2019 at 5:27 PM
What happens if a product does not exist anymore?
If you try to import a product that does not exist, it will simply not show an image or link to the product in the merchant orders view. Customers will stil...
Sun, 21 Apr, 2019 at 8:45 PM
How much does it cost to import orders?
It depends on the total number of orders you'd like to import. It doesn't cost anything to just try us out for up to 50 orders, after that we have t...
Sun, 21 Apr, 2019 at 5:30 PM