FAQ

How do I export orders from Magento?
One of the problems with many versions of Magento is that they do not always have built-in order exporting. In order to find a module add-on that will be co...
Sun, 21 Apr, 2019 at 8:29 PM
If I purchase the one time package can I split the imports up?
The 'one time' package is available to use as much as you need for up to 14 days. So if you have multiple files that need to be uploaded, these cred...
Sun, 21 Apr, 2019 at 8:42 PM
Will orders be matched to existing customer accounts?
As long as the customer's email address is the same in both systems, their customer accounts will auto populate with any orders imported through the app....
Sun, 21 Apr, 2019 at 8:53 PM
Can I import orders from WooCommerce to Shopify?
Yes! Orderimp is a universal platform that can import files to Shopify from any platform that allows you to export your order history.
Sun, 21 Apr, 2019 at 9:15 PM
Can I import orders from Wix to Shopify?
Yes! Orderimp is a universal platform that can import files to Shopify from any platform that allows you to export your order history. Find the documentat...
Sun, 21 Apr, 2019 at 9:17 PM
Can I import orders from Squarespace to Shopify?
Yes! Orderimp is a universal platform that can import files to Shopify from any platform that allows you to export your order history. Find the documentat...
Sun, 21 Apr, 2019 at 9:19 PM
Can I import tax information?
Shopify has 3 fields that you can use when mapping tax information with your order: tax_included - This field indicates whether or not taxes are included ...
Mon, 22 Apr, 2019 at 12:10 PM
Is it possible to transfer order history from one Shopify store to another with Orderimp?
Absolutely! The first thing you will need to do is export your order history to csv. You can do this using Shopify's export tool. A few things to look o...
Mon, 22 Apr, 2019 at 12:16 PM
Is it possible to import a custom 'notes' field?
Yes! This is a default option that you can select when mapping fields on the presets page. If you aren't sure about how to go about this, or would like ...
Mon, 22 Apr, 2019 at 12:18 PM
How do I get my products weight to show up on an order?
When you import your orders, you'll be taken to a tab that allows you to map the column headers to Shopify's fields, one of which is Weight. You'...
Mon, 22 Apr, 2019 at 2:28 PM