This can be caused by a few different things, but the root cause is usually a caching issue with your browser. There are a few things that you can try to get back into the app, we'd recommend trying them in this order:
- Clear your cache + cookies
- Open a new 'incognito/privacy' window and logging into your Shopify account
- Open a different browser than the one you were using before and try logging in
- Check that you aren't blocking redirects
- If all three of the above fail to solve the problem, then uninstalling and reinstalling the app from your Shopify dashboard will generally fix it
If none of the above tips are able to solve the problem, then please reach out to us at support@orderimp.com and we'll do everything we can to help solve this for you!
