We offer a full-service import for merchants who prefer the ease of having everything done for them when importing orders.


Our White Glove service includes:

  • File Formatting
  • Mapping your fields to Shopify’s Order Fields using the app’s Presets
  • Saving your preset for future orders
  • Import settings: shipment status, new/historical
  • Batch fixes for any errors during the import


White Glove FAQ:

How long does the process take?

Our White Glove imports take 1-5 days, on average, depending on how many orders are being imported. This is due to Shopify's restrictions on order processing. Shopify Plus merchants are able to process orders faster and thus will often see faster completion times.


Will you fix all errors?

We will do our best to fix 98% of errors, however some errors are out of our control. The app requires a valid email, date, price, address, & name. If these values are missing it will be up to the merchant to fix. We are able to fill these in with some sample value that makes sense if you'd like. In most cases merchants are left with some amount of errors to manually fix depending on what their original platform exports. We provide a spreadsheet of the orders to fix to fill in the data and publish.


What is the cost?

The White Glove service is a small flat fee plus any import credits required to process the file. Check our most recent pricing here: https://www.orderimp.com/#pricing


How do I get started?

  1. Schedule a call if you want (or email if you prefer!) and pay for the priority service with us HERE
  2. Email us your order files
  3. Grant us temporary staff account access to your store: In your Shopify admin area add: support@orderimp.com as a staff account
  4. Let us know about the orders being imported. Are these historical orders (paid & shipped), new orders? A mix of both? Anything that we should be aware of before getting started?
  5. That's it! We'll let you know when the imports are complete.


*Please note - the white glove fee is only good for one import. Future imports will require additional white glove fees.